Hotel and Restaurant Manager
Responsibility:
- To develop and implement business strategies for Food and Beverage operations aligned with the company’s overall mission, vision values and strategies.
- Participate in the development of the hotel’s business strategies.
- Monitor status regularly and adjust strategies as appropriate.
- Develop the annual budget in conjunction with the Controller and General Manager.
- Create an environment for employees aligned with the company culture through constant communication and reinforcement.
- Deliver the company experience for guests and employees.
- Communicate and reinforce the service vision for the hotel to supervisors and employees.
- Create an environment at the hotel designed to stimulate all senses through personal services, amenities and experiences provided by employees.
- Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer’s perspective as well as from a business perspective.
- Recruit and select the employees needed to provide the company experience.
- Keep current on pulse of the guests, constantly seeking opportunities to follow-up on their experience.
- Provide employees with the tools and environment they need to deliver the company experience.
- Develop and implement strategies and practices that support employee engagement.
- Create the company experience for guests in the assigned food and beverage outlets.
- Coordinate the set-up of restaurants and lounge areas in accordance with the company’s standards.
- Confirm daily specials and new menu additions with the Executive Chef.
- Manage the food and beverage service provided in each outlet; coach employees on effective service techniques.
- Inspect restaurants and lounge areas on an ongoing basis and takes appropriate steps to ensure facilities meet or exceed company standards at all times
- Respond to customer concerns in accordance with the company experience.
Requirements:
- Bachelor’s Degree in Hotel and Restaurant Management.
- 3 years to 5 years of experience in Hotel and Restaurant Management.
- With good writing and speaking skill.
- Fluent in English.